All purpose vertically integrated publishing empire for cynicism, hopelessness and misanthropy. Mild nausea is common when using this product. Other symptoms may include, but are not limited to: dizzyness, headache, homicidal rage and yellow discharge. Rarely, users may begin to hear voices urging them to kill. If this occurs, discontinue use and seek psychiatric attention. Do not read when pregnant or nursing; the author thinks that's gross.

Wednesday, March 4, 2009

Ho-Chunk Casino.. IT'S A TRAP

Admiral Ackbar tried to warn us!I've written before on the Ho-Chunk nation here in Wisconsin, and their charming PR campaigns on the local progressive radio station.

I love those things, as a fan of well produced propaganda.

Anyway, the Ho-Chunk operate several casino properties here in Wisconsin, the source of money they use, amongst other things, to sponsor radio I like to hear and propaganda that I love to listen to.

The casino part, these days, is not that out of the norm.

Their advertising for the casinos though, is something special.

Take a look at this Ho-Chunk Casino ad that has been floating around town on billboards for months now and tell me what you think:

Now, ok, I'm a white guy. I'm keenly aware that my ancestors perpetrated, then profited from, arguably history's most successful genocide (Australian Aborigines might contest that one).

So when I see a very large advertisement from a group of surviving Native Americans, encouraging me to come to their facility to enjoy myself, with the tagline 'It's Your Turn!'....

Yeah. Is it just me, or is that, in fact, more ominous than inviting?

It leads me to ponder certain scenarios in my blackly cynical imagination...

"Come on in Whitey! It's Your Turn! *ka-thud*"

"We're really good sports about your ancestors stealing an entire continent in a centuries long holocaust! Mind turning your back? We have... a surprise... for you! It might be cake!"

"Come for the blackjack, stay for the complimentary blankets!"

Nero Watch, Day 44

ArghAfter waiting almost a week, and sending another two or three emails asking for help from 'Nelson', a tech support guy at Nero, I am about at the end of my rope.

I still do not have my keys reset, and now he won't answer emails about how to reinstall the one key he claims might be reset so that it isn't immediately deactivated.

Is this it, really? This is the customer service Nero provides?

All these years I wondered how Roxio stayed in business. I guess I know.

Microsoft blows these people away, with regard to customer service. But here's another quick comparison:

Yesterday, I purchased an order at Amazon using my Prime account, and it was accidentally sent to an ancient address instead of my modern one. This was completely and totally my fault.

Worse, by the time I caught the error, it was already in their shipping system, being prepped to be sent to a place I no longer live.

Amazon's stated policy is that once shipping begins, no take backs, but I was desperate not to waste the money so I went to their customer support section. They have a nifty feature where you enter your name and problem and THEY CALL YOU.

They actually did, too, within seconds!

I talked to an actual human being, who fixed the problem of considerable complexity that I fully admit I CAUSED, despite being under no obligation to do so.

That's customer service, and that's why I'll be shopping Amazon for years to come. Which, of course, they know, which is why they provide it.


I guess Nero doesn't like repeat customers.