GeezSo it's official, the guy from Nero who *was* handling my complaint is ignoring me. It's been something like 48 hours since I showed him the photo proving that I own two copies, and no matter how many messages I send I can't get a reply.
Tomorrow I'll have to look into other options. I definitely want to talk to his manager now. I can't believe their TS people are allowed to, in essence, hang up on a customer and take the phone off the hook.
Tomorrow I'll have to look into other options. I definitely want to talk to his manager now. I can't believe their TS people are allowed to, in essence, hang up on a customer and take the phone off the hook.
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