It goes on and on my friends...So I've spent the last few days in email conversation with Nero's tech support, and last night, well, Monday night (now that it's technically Wednesday), I got an email: my problem has been resolved! My key is reset!
Wha?
Which key? And that hardly solves the problem, I thought!
So I emailed back, asking which key and if they knew they still had work to do.
The response was priceless: the key I've been using for two years? The one that came in their shrinkwrapped box? It's invalid! So, presumably, they don't have to fix it!
Sigh. Gods.
So I got out the old digital camera, took more photos, this time of the old serial key emblazoned on a nero jewel case, side by side with the new key, and sent off the whole batch to Nero tech support.
Naturally, they then went radio silent. You've probably been hearing the stereotypical cricket noises on the internet tonight.
Wha?
Which key? And that hardly solves the problem, I thought!
So I emailed back, asking which key and if they knew they still had work to do.
The response was priceless: the key I've been using for two years? The one that came in their shrinkwrapped box? It's invalid! So, presumably, they don't have to fix it!
Sigh. Gods.
So I got out the old digital camera, took more photos, this time of the old serial key emblazoned on a nero jewel case, side by side with the new key, and sent off the whole batch to Nero tech support.
Naturally, they then went radio silent. You've probably been hearing the stereotypical cricket noises on the internet tonight.
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